Cloud Call PK · H3 Technologies
Cloud Call PK ("the app", operated by H3 Technologies) provides inbound caller identification for a merchant's own support and sales team by matching a caller's phone number to a customer in the merchant's Shopify store.
When your Cloud Call PK system receives a call, the app queries your Shopify Admin API in real time to find a customer matching the caller's phone number and returns their name, company, order history and lifetime value to your agent's screen. This data is read live and is not stored by the app.
If you enable write-back, the app may add, only when you turn each option on,
a satisfaction (CSAT) tag, a structured feedback metafield (under the
cloudcall namespace), and a call-log note to the matched customer and
optionally their most recent order. These writes go directly into your Shopify
admin and remain your data.
The app stores only what it needs to operate: your shop domain, an offline Shopify access token, a secret API key it issues to you, and your write-back settings. No Shopify customer personal data is retained on the app's servers.
When you uninstall the app, or upon a shop/redact request from
Shopify, the app deletes your shop record, access token and API key. Because no
customer personal data is stored, GDPR customer data-request and redaction
webhooks are acknowledged with nothing to return or erase.
Questions about this policy: support@h3techs.com.
Last updated: August 2026